To develop an interactive software solution that provides data-driven recommendations to first-call operatives, enabling vulnerable consumers to get enhanced and tailored welfare support during gas outages.
Interruptions to customer gas supplies are often unavoidable and can sometimes be life-threatening. During these interruptions, first-call operatives need to provide temporary welfare products to customers such as alternative water and heating solutions and safety services relating to carbon monoxide (CO), such as the provision of CO alarms and an education about the risks of domestic CO poisoning. The products and services provided to each consumer should be those that are best suited to their needs and should consider any vulnerabilities that the consumer may have.
One of the largest natural gas distribution networks in the UK are seeking to transform its current safeguarding process, which relies on manual interventions, and to provide its front-line engineers with an informed, evidence-based digital solution. To answer this call, Frazer-Nash has developed a prototype interactive software tool that will support on-call engineers, helping them to provide a valuable community service by safeguarding vulnerable customers.