Customer experience and vulnerability

We support network operators to improve outcomes for their vulnerable customers.

Societal and regulatory pressure to improve outcomes for customers living in a vulnerable situation continues to increase for transmission and distribution organisations. We use our industry knowledge and technical experience to develop solutions to address this challenge.

Whether developing equipment to improve the accessibility of streetworks for customers who use mobility aids; or developing apps, which help networks to deploy the most appropriate equipment to customers during network outages, our diverse range of technical capabilities ensures that we can tailor our services to most effectively to help you meet your customers’ needs.