Western Power Distribution (WPD)
To identify consumers who may be vulnerable, from their Smart Meter usage and other household characteristics.
Project VENICE is a customer vulnerability innovation project run by WPD, funded through the regulator innovation funding. The aim of the project is to tackle consumer vulnerability to aid the transition to Net Zero: with the electrification of heat and transport, low carbon technologies are becoming increasingly important, but these technologies are very expensive and people in vulnerable circumstances may be left behind if the correct intervention is not determined now.
Project VENICE aims to tackle this problem in three ways:
- Use consumer smart meter data to help identify which consumers may be considered vulnerable.
- Determine how the Covid-19 pandemic has impacted the number of vulnerable people, and what behavioural and societal changes will remain.
- Determine which interventions are most beneficial to consumers who are vulnerable, to aid them transition to these low carbon technologies. For example, housing insulation or solar panel subsidisation.